Returns + Exchanges
Delivery is free within the Europe. Returns are free from both the UK and Europe. Please see below for more information on our full returns policy.
We aim to deliver within 3-5 working days in Europe. Please email customes care in advance if you require the express delivery. Deliveries are made between 9am and 6pm on working days and require a signature on delivery.
Please contact customer care prior to ordering if you have any queries. If the first delivery attempt is missed, the courier will leave a calling card for the receiver's attention detailing clear instructions of how to arrange a re-delivery. Please contact customer care via email at firstname.lastname@example.org should you have any queries or do not receive a calling card.
All returns and exchanges have to go to our office in Italy at the following address: PITCHOUGUINA / YAD; via Borgo Albizi 14, 3* Piano, 50122 Firenze, Italia.
When you request a return, you must either specify that you would like a refund or an exchange within 7 days from the day you receive your ordered product, in accordance with Paragraph 1.3 (Delivery and Collection of Returns and Exchanges) below. All purchased products being returned must be returned (including those being exchanged) in full including in their original condition, unused, undamaged, unsoiled, unaltered and complete with all original packaging. All boxes, and all other things included in your purchase should be included with your return and are deemed part of the product. We are not obliged to accept returns that do not meet the above conditions.
If you would like to return an item please notify us via email to email@example.com
Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs here. If you are unhappy with our products in any way, they can be returned or exchanged provided that they are in unused condition and have all tags in place.
Unless you have asked for an exchange, we will refund to you the price, for the returned purchased products, within 14 days of receiving the products back at our warehouse in compliance with the return conditions above, and your refund will be credited to the original payment card. Card refunds may then take up to 10 business days for your bank to complete, depending on their processing time. You will receive a notification email upon completion of your refund.
Unless the products were received by you damaged or faulty, we will not be obliged to refund to you any shipping or any amounts paid by you to us with respect to export or import taxes and costs. Further, import taxes and costs, whether paid by you directly or paid by you to us, may be non-refundable. You may however be able to recover import taxes and costs by contacting your local customs bureau directly.
Please note that all sales of Sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against Sale purchases and the conditions set out above will not apply.
If you ask for an exchange of your purchased product, you may only exchange your product for the same colour product, but of a different size. You may not exchange your product for a different product or the same product of a different colour, unless we agree on a case-by-case basis, in our sole discretion, at the time. Exchanges will be subject to stock availability. We will notify you if an exchange is possible.
Exchanged products will be dispatched to you upon our warehouse having received the original products (or any previous exchanges) in the return condition required above in the first paragraph of Section 15.1, which shall be incorporated herein, and all other delivery and collection charges have been paid by you. Where there is difference in price between the exchange products and the original products, either you must pay the difference before we are obliged to supply the exchanged products using the original payment card or we must refund you the difference in accordance with the refund terms above, less any deductions or withholdings we are entitled to make, each as the case may be. In respect of further exchanges, we may, at our sole discretion, refuse such further exchanges for a product after the first exchange, particularly, if we have reason to suspect that you are not acting in good faith.
If you receive faulty purchased products, you have the right to ask for a repair, exchange, reduction in the price or a full or partial refund, in accordance with the UK’s Sale of Goods Act 1979. Please email firstname.lastname@example.org with images of any of your purchases, which you consider have been delivered faulty.
Products are "faulty" if they do not conform to the implied terms under the United Kingdom Sale of Goods Act 1979, which require that our products sold must correspond to their description and be of satisfactory quality.
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Ownership & Rights
All rights, including copyright, in this website are owned by or licensed to Pitchouguina Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, commercial use is prohibited without the permission of Pitchouguina Ltd.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.